Shipping policy

Last updated: 30 September 2026

HOUSE OF PREET ships from Nagpur, Maharashtra, to addresses across India and to selected international destinations.

Order processing

  • Orders are processed and dispatched within 2 to 4 business days of payment confirmation.
  • Custom-made and alteration orders need an additional 5 to 7 business days before dispatch.
  • Business days are Monday to Saturday, excluding public holidays. During festive and sale periods, dispatch may take a little longer.

Shipping within India

  • Shipping is free on all orders delivered in India.
  • Estimated delivery time is 4 to 8 business days after dispatch, depending on your location. Remote areas may take longer.
  • All orders are prepaid. Cash on Delivery is not available at present.

International shipping

  • International shipping charges are calculated at checkout based on the destination and the weight of your order.
  • Estimated delivery time is 10 to 20 business days after dispatch, depending on the destination and customs clearance.
  • Customs duties, import taxes and any other charges levied by the destination country are payable by the customer and are not included in our prices or shipping charges.
  • If a parcel is refused or returned because duties were not paid, the return shipping cost and any duties charged to us will be deducted from the refund.

Tracking your order

Once your order is dispatched, we will send the tracking details by email, SMS or WhatsApp. Tracking information may take up to 24 hours to become active on the courier's website.

Delivery address and delivery attempts

Please make sure your name, address, PIN code and phone number are complete and correct. We cannot change the delivery address once an order has been dispatched.

Our courier partners usually make more than one delivery attempt. If a parcel comes back to us because the address was incorrect or incomplete, or because nobody was available to receive it, we will contact you to arrange re-delivery, and a re-shipping charge may apply.

Delays

Delivery times are estimates and are not guaranteed. Delays can occur because of weather, festivals, strikes, customs processing or other events outside our control. We are not liable for such delays, but we will always help you trace your parcel.

Damaged, tampered or missing items

If the outer packaging looks damaged or tampered with, please do not accept the parcel, or note the damage with the delivery person before accepting it.

Please record a continuous, unedited unboxing video when you open your parcel. If an item is damaged, wrong or missing, contact us within 48 hours of delivery with your order number and the unboxing video. Such claims are handled under our Return and Refund Policy, under which the unboxing video is mandatory.

Contact us

For help with a delivery, write to houseofpreet.co@gmail.com or call / WhatsApp +91 77982 88884 with your order number.